Refund Policy

Last updated: September 29, 2026

Overview

We want you to subscribe with confidence. This page explains when you can get a refund, how to request one, and what happens if something goes wrong with your order. It applies to all paid plans purchased through aicoo-ai.com.

Free Plan

The Free plan costs nothing, so there is nothing to refund. You may stop using it or delete your account at any time.

When You Can Get a Refund

First purchase — 7-day money-back guarantee. If you are not satisfied with your first paid subscription, request a refund within 7 calendar days of the payment date and we will refund it in full.

Automatic renewal. Paid subscriptions renew at the end of each billing period. We email a reminder at least 7 days before each renewal. Cancel before the renewal date and you will not be charged for the next period.

Extended service outage. If a failure on our side prevents you from using the Service for more than 72 continuous hours, we will refund the affected period on a pro-rata basis.

When We Cannot Refund

• Requests made more than 7 calendar days after a first purchase.
• A renewal charge for a period you have already used, where the renewal reminder was sent and you did not cancel before the renewal date.
• Accounts suspended or terminated for violating our Terms of Service.
• Third-party costs you paid directly — for example, API usage fees billed to you by your own AI provider.

How to Request a Refund

1. Open the live chat in the bottom-right corner of our website and ask to talk to a human. Your request becomes a support ticket that goes straight to our team.
2. Include your registered email, your order number, and your reason for the request.
3. We review and reply within 3 business days.
4. Approved refunds are returned to your original payment method — the same account you paid from.

Refunds are issued through the payment provider you used. Timing once approved:

• PayPal — typically 3–5 business days, returned to your PayPal balance.
• Alipay — instant to your Alipay balance; 1–3 business days to a bank card.
• WeChat Pay — instant to your WeChat balance; 1–3 business days to a bank card.

If Something Looks Wrong With Your Order

Duplicate charge? Paid but no access? Wrong plan? Please contact us first — the overwhelming majority of issues are resolved within a few days.

About Payment Disputes (Chargebacks)

If you believe a charge was made in error, we ask that you contact us before opening a dispute with your bank or payment provider. In most cases we can fix the problem immediately.

A payment dispute filed without contacting us first may result in your account being suspended while the dispute is reviewed, and can delay your refund by weeks — the dispute process is slower than working with us directly.

If we are unable to resolve your issue, you are of course free to use your payment provider's dispute process. We will cooperate fully.

Contact

Refund questions, order issues, or anything unclear on this page — open a support ticket →